Prior to your appointment you will be sent intake paperwork. The paperwork will come from the email noreply@tebra.com. The email will contain a link to the intake paperwork. Please complete the paperwork in its entirety – including attaching a front and back copy of your driver’s license and insurance card(s).

• Please ensure you have a working electronic device with a camera and microphone that is able to connect to the internet for your appointment.

• We are in-network with most major insurance companies; however, it is your responsibility to check your specific plan’s benefit coverage and network status.

• We request a credit card to be on file for automatic charging of copays/deductibles. If you do not put a card on file, we will send you a link prior to your appointment to pay your copay prior to your appointment.

• If you have changes to your insurance, address, phone number, or other information, it is your responsibility to update us with this information prior to your appointment.

To find out what your insurance may cover, contact your insurance.

Things to ask your insurance:

• What is your deductible?

• Do you have a co-insurance or co-payment?

• Do you have mental health benefits?

• Are you limited to a certain number of visits per year?

• Do you need authorization for my appointments?

If we are out of network with your insurance:

• Do you have out of network mental health coverage?

• How can you submit a superbill?

• Please reach out if you need more guidance on how to figure out what your insurance will cover.

We ask for 24 hours notice for cancellations in order to give another client the opportunity to be seen during that time. Without 24-hour notice there is a late cancellation fee.

Yes, we are committed to making services accessible to all individuals, regardless of their financial circumstances. To support this mission, we offer a sliding scale fee structure, which adjusts the cost of services based on each client’s ability to pay. This policy ensures that everyone has the opportunity to receive care, regardless of income.

Eligibility for the sliding scale fee is determined by reviewing household income and size. Clients are required to provide proof of income, such as recent pay stubs, tax returns, or other financial documents. Fees are then calculated according to established income brackets, with lower fees available for those whose income falls below specific thresholds.

To apply for a sliding scale fee, clients should contact our office and submit the necessary documentation. Our staff will review the information confidentially and communicate the adjusted fee prior to the start of services. If financial circumstances change, clients are encouraged to update their information to ensure accurate fee assessment.

If you have questions or need assistance with the application process, please reach out to our administrative team.

The No Surprises Act is to protect consumers from surprise medical bills. For more information please go to https://www.cms.gov/medical-bill-rights